Refund policy

GA Sports Australia P/L will always endeavor to process the customer’s refund claim within a reasonable time in accordance with Australian Consumer Law. You are entitled to, under the Law, seek a refund, exchange or credit if an item you purchased has a manufacturer’s fault. This is when the item purchased:

  1. Does not fit the description
  2. Develops a major fault during its warranty period
  3. Is not fit for the purpose
  4. Is unsafe
  5. Is significantly different from the description or sample

The items must be New and in Unused condition.

In case of change of mind, we have 30 Day return policy which would be in the form of Store Credit with validity of 1 year. Exceptions do apply. Please see below for the Terms & Conditions for 30 Day Return Policy.

We strongly advise you to check the item thoroughly for any defects or faults at the time of purchase. Returns won’t be accepted for defects noticed once you have left the store.

Online 30 Day Return Policy

Thoroughly check the goods when you receive them and in a rare case where the goods you ordered are damaged, defective, incorrect or missing, we advise you to contact us immediately within 48 hours of receiving the goods. Returns won’t be accepted for defects, faults or missing items reported after 48hrs of receiving the goods.

We do provide Returns for Change of Mind whether it is an Online or In store purchase. Please see below the terms & conditions for Returns.

If you would like to cancel your order after purchasing online and choosing it to be posted or pick up, store credit will be issued in all circumstances.

Terms & Conditions for Returns

  • The item MUST be in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold).
  • Returns won’t be accepted if the item is an exclusion* (Please see below).
  • A satisfactory proof of purchase MUST be provided at the time of return. Please retain a copy of proof of purchase for your reference.
  • The item MUST be returned back within 30 days of purchase. If the item is received after 30 days of purchase, unfortunately the return won't be accepted.
  • In case of change of mind, buyer pays the return postage as well as the initial postage cost of dispatching the item to the customer. Postage cost will not be refunded in any circumstances.
  • We advise you to post the item to be returned via registered post with signature on delivery as we won’t be able to issue the store credit if the item is not received, if being lost in transit. GA Sports will not be liable for lost return parcels under any circumstances.
  • Under all circumstances but not limited to ordering by mistake or change of mind, refund will be provided in the form of Store Credit valid for 1 year
  • Store credit will be issued only once the item is received with inserts and proof of purchase
  • GA Sports management reserves the right to discretion in case of any dispute
  • In rare & exceptional circumstances, where refunds have to be provided via Afterpay or ZipPay, 8% of the order amount will be deducted and remaining value will be refunded because we still have to pay Afterpay or Zippay Merchant fee.
  • If the Order is not collected from the Postal Service after attempted delivery, and the order is returned back to GA Sports, store credit will be provided after deduction of the Initial Postage cost & Return postage cost charged by Australia Post. 


* What are the Exclusions?

  • Cricket Bat should not have any sort of marks including mallet or ball and no oil should be applied.
  • Cricket Nets & Bowling Machines are not eligible for Return on Change of Mind
  • Compressions, Socks, abdominal guards and abdominal briefs are not returned because of health & hygiene
  • Sale & Clearance items will not be returned
  • Customised Orders Are NOT ELIGIBLE FOR RETURN OR REFUND
  • Freight Cost is not eligible for any sort of Refund.


In Rare & Exceptional Circumstances, where a refund has to be issued, following conditions are applied:

For orders over $199 where the customer received free delivery, initial postage cost will be deducted if monetary refund is provided in exceptional circumstances.

Cancellation policy for debit/credit card payments

The customer will be charged :

Domestic card transactions: 2% fee of the total transaction value

International card transactions: 4.5% fee of the total transaction value

(3% credit card surcharge + 1.5% currency conversion fee)

 

Return Address:

1/3 Bearing Road, Seven Hills, NSW, 2147